After The Auction Closes - Terms OOPS! I really did not want this, how do I get out of it? The second worse thing about selling on eBay is non-paying bidders. The worst are non-paying bidders that ignore, lie, stall and or blame us for their mistake. If you should happen to place a bid on an item you do not really want, please do not ignore us. Just let us know as soon as you can and we will work it out with you. I received my item and it is not what I expected, what do I do? Please send us an email explaining the problem. We will work out your options for you. I received my item and it appears to be broken in shipping, what should I do? While we make every attempt to protect your purchases, sometimes the shipper tries harder to break them. Simply contact us and we will work out a replacement or refund. I am unhappy about a particular aspect of my purchase and I think you tried to rip me off. What can I do? We pay particular attention in our business to effectively communicate quickly and efficiently during every step of the sale - from the condition of the items and payment terms to wrapping up with shipping details and post sale support. You can be sure we in no way have set out to mislead anyone. Please contact us with your issues and we will do what we can to make things right.