Before The Auction Closes
When writing us about an auction that is currently running please use the "Ask the seller a question" link at
the top of the eBay listing.
General
What will I have to do when the auction ends?
I have not heard from you even after I have sent several messages, are you ignoring me?
Does your auction have a reserve price?
I want this item now, will you end the auction early?
Do you leave feedback?
Are there accessories included that are not mentioned?
I want to cancel my bid, how do I do that?
Is this item working?
Shipping
How much is shipping?
Do you ship internationally?
Will you ship overnight?
Do you allow purchases to be picked up?
Do you ship with the US postal system?
Can you combine purchases to save on shipping?
Why does the shipping weight seem higher than it should be?
How long after you receive my payment should I expect you to ship my item?
Will I get a tracking # once my item ships?
Terms
What payments do you take?
Do you allow item returns?
Do you provide an invoice for my purchase?
Will you accept a Purchase Order for the auction?
After The Auction Closes
When writing us about an auction that has closed, be sure to wait until you have received our email confirming the
auction. Then reply to that message. If you do not have our message be sure to include the eBay auction # so we can
look up your info.
General
What should I do when the auction ends?
I am an experienced eBay buyer. Can I just send payment before I hear from you?
I want to keep bidding on more of your items, can I hold on this one until I am done?
I have received my item but am not sure how to get it working properly, can you help?
Shipping
How much is shipping?
I paid for my item, when will it ship?
I want to pick up my item, is that OK?
I can't get my UPS tracking # to work?
Terms
OOPS! I really did not want this, how do I get out of it?
I received my item and it is not what I expected, what do I do?
I received my item and it appears to be broken in shipping, what should I do?
I am unhappy about a particular aspect of my purchase and I think you tried to rip me off. What can I do?
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